Returns and complaints


We understand that unforeseen situations may prompt the need to cancel or change plans related to our services. However, we would like to inform our clients of our cancellation and refund policy, which is necessary to protect the costs associated with the organization and execution of events.

  1. Cancellation up to 14 days before completion:.
    • We guarantee full reimbursement.
  2. Cancellation from 7 to 14 days before completion:.
    • We reserve the right to retain the advance payment.
  3. Cancellation 7 days or less before completion:.
    • We keep 50% of the cost.
  4. Cancellation 36 hours in advance:.
    • We issue a demand for payment of 100% of the cost of the entire event.

We understand that emergencies can occur, so we always encourage customers to contact us in case of unforeseen problems. Our company values flexibility and a customized approach.

However, please understand that our cancellation policy is designed to cover administrative costs, subcontractor and supplier losses that may arise in the event of a sudden change in plans. With this policy, we can continue to provide quality service and safeguard the experience of all parties involved.


For any complaints, please send them individually by email to: . Each complaint will be considered separately, and our company is committed to respond as soon as possible.

In addition, we encourage you to use the official complaint form. This form will facilitate the complaint process and help us respond to your needs more effectively.

Scroll to Top